Frequently Asked Questions
Answers to common questions about Pitch Notes.
01 Is Pitch Notes licensed and regulated?
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Yes. Pitch Notes operates under a licence from the UK Gambling Commission (UKGC) and is also regulated by the Malta Gaming Authority (MGA). These licences ensure that we adhere to strict fairness, player protection, and anti‑money laundering standards. You can verify our licence numbers on the respective regulator websites.
02 What documents do I need to verify my Pitch Notes account?
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To verify your account, you must provide a government‑issued photo ID (passport, driving licence or national ID) and a proof of address such as a recent utility bill or bank statement (no older than three months). For deposits made via credit/debit card, a scanned copy of the card front (with middle digits hidden) may also be required. Once we receive these documents, verification is usually completed within 24 hours.
03 What is the minimum deposit amount at Pitch Notes?
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The minimum deposit is £10 for most payment methods, including Visa, Mastercard, Skrill and Neteller. If you wish to deposit using Bitcoin or other cryptocurrencies, the equivalent of £10 in the chosen coin applies. Deposits are instant for most options, except bank transfers which may take 2‑3 business days.
04 Does Pitch Notes offer in‑play betting on World Cup matches?
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Yes – we provide a full range of in‑play markets for all FIFA World Cup fixtures, with odds updated in real time as the match progresses. You can place in‑play bets on events such as next goal scorer, total goals, or specific half‑time outcomes. Live streaming of selected matches is also available to give you a visual edge while betting.
05 What are the wagering requirements for Pitch Notes' welcome bonus?
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The welcome bonus is a 100% match up to £200 on your first deposit. It carries a 35× playthrough requirement that must be met before any winnings can be withdrawn. The wagering applies only to the bonus amount, not the deposit, and you have 30 days from the date of activation to complete it. Contributions vary: slots contribute 100%, while table games and live casino contribute 10%.
06 What happens to my bet if a World Cup match is postponed or cancelled?
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If a match is postponed before its scheduled start time, all bets remain valid and are settled once the match is completed within the tournament’s official schedule. Should a match be cancelled entirely without being rescheduled, the stake is refunded to your account. In the rare case a match is abandoned after the first whistle, bets on the already decided outcome (e.g., half‑time result) are settled, while unmatched markets are voided.